Position title
Remote Call Center Retrieval Agent

We have a temp to hire opportunity for a remote Outreach Agent position in. We are looking for friendly, reliable, responsible individuals to work in a fast-paced environment.

  • Contact assigned medical providers by phone
  • Use call scripts to encourage medical providers to send in charts via fax or mail
  • Respond to questions or concerns from provider offices
  • Follow-up on initial contacts
  • Complying with HIPAA (Health Insurance Portability and Accountability Act) ensuring the right to privacy for patient's records
  • Log all call transactions into the designated computer software system(s)
  • Meet minimum call volume and quality requirements for the position; adhere to daily and weekly call goals as directed
  • Accurate record keeping and data management
  • The employee must be able to follow Company policies
  • Other duties as assigned
  • High School diploma or equivalent
  • 1 year of Call Center experience, outbound call and/or sales call experience strongly preferred
  • Computer skills and basic trouble shooting
  • Ability to use dual monitors
  • Ability to make at least 40 - 50 outbound calls a day
  • Call center and customer service experience
  • High-speed internet with a minimum of 25MPH
  • Telephone skills including the ability to speak clearly with a pleasant and professional tone.
Employment Type
Job Location
Remote work possible
Base Salary
$20 Per hour
  • 401(k)
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance
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